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Getting Started On Chalk It Pro

Onboarding That's Actually Easy And Stress-Free

From initial setup to learning key features, our team is here to guide you every step of the way. Hands-on support, step-by-step resources, and best practices to make sure your gym is fully set up and ready to succeed.

What's Included

Everything You Need, Built By Our Team

You'll work with one of our gym specialists who understands your business. They'll go through your setup step by step and build everything so it's ready for you to use on day one.

1

Setup Your Account

Follow our step-by-step onboarding guide to configure your account: memberships, pricing plans, tracks, class schedules, and retail. Our team is available to help at every step via chat, email, or Zoom.

2

Book Your First Call

Schedule a kickoff call with our team. We'll walk through your gym's needs, answer your questions, and map out your setup plan. This is a conversation, not a sales pitch.

3

Import Your Members
Export your member list from your current platform and import it into CHIP. When you're ready, send invitations for members to download the app. Their information is already loaded and ready.

4

Activate Billing & Go LIVE
Connect your payment processing, assign memberships, and flip the switch. Your gym is live on CHIP. Your members see a better app, and you have everything in one place.

Self Service Resources

Everything You Need, At Your Own Pace

Our resource library covers every aspect of setting up and running your gym on Chalk It Pro. Searchable, organized, and always available.

General FAQs

Have a general question? Browse our repository of common topics and discover features you might not know about yet. Find answers fast and learn about the possibilities inside Chalk It Pro.

Admin & Coach FAQs

Resources specifically for you and your staff to run Chalk It Pro at its fullest potential. Learn advanced features, staff management tips, and coaching tools that make your gym floor run smoother.

"The software we were using was pretty outdated according to the industry, but we kept it because it was all we knew. We are glad we made the switch but we were not looking forward to getting all of our data over and having to relearn the processes. However, Chalk it Pro thought of that and has tools in place to make the transition smooth as possible. Even better, the support team is very responsive and even more patient. I appreciate the ability to speak to someone on a video call or watching a video of how to do something vs a bunch of typed directions and a hotline to call that may not get back to me."

Brandy Albright

Owner - Bay Boi Fiteness

Choose Your Level Of Support

FREE OnBoarding VS. Concierge

FREE Onboarding

Included With Every Plan

$0

  • Guided setup support via chat, email, and Zoom

  • Help documentation and video tutorials

  • Step-by-step onboarding checklist

  • Support team available for questions

  • You do the setup, we guide you through it

Concierge

Optional Upgrade

$999 one-time

  • Dedicated gym specialist builds your entire account

  • Member data import and membership configuration

  • Payment plans, tracks, and schedules built for you

  • Retail store setup with pricing and inventory

  • Billing migration guidance and best practices

  • Class schedules with rules, waitlists, and permissions

  • You coach. We handle the setup.

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